Terms & Conditions

These Terms & Conditions apply to all purchases made by you on By using this site you accept and agree to be legally bound by our terms and conditions. We may change the terms and condition at any time without notice. Please review these terms & conditions on a regular basis so you are aware of such changes.

This website is operated by and behalf of

Red Bottle
ABN 21 556 569 814

374 Sussex Street
Sydney NSW 2000 Australia
Ph. 02 8484 2078


All prices are displayed in AUD and include GST. Prices may be subject to change without notice. All prices are correct at time of purchase and are confirmed with an order confirmation email. In some cases, our online prices differ to our stores. We may not be able to price match our online prices in store.

Product Availability

Whilst our online store reflects real time inventory levels in our Sussex Street store, all orders are subject to product availability. If a product is not available at the time of purchase you will be notified as soon as possible and offered an alternate product (if available) or a store credit or refund.

Conditions of Sale

All orders must be paid for before they are sent. Although we take all precautions and pack all of our deliveries by hand, Red Bottle takes no responsibility for goods damaged during delivery.

Responsible Service of Alcohol

At delivery, if you are unable to present valid photo identification, or show signs of intoxication, your order will be cancelled. You will be refunded your order except the shipping fee. Alcohol orders cannot be left unattended at any time or for any reason. It will be at our drivers discretion if they decide to refuse service for any reason.

Returns Policy abides by the ACCC guidelines in relation to replacements, repair or refund. We do not offer replacement or refund if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

Replacement and refunds are only considered if the problem is a major one.

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it is significantly different from the sample or description
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
  • it is unsafe.

The returned item must be in original condition and in original packaging.

To ensure you are happy with your purchase we thoroughly check all items before they are sent. If you do receive a faulty item please contact Red Bottle immediately and we will arrange a replacement.


Red Bottle welcomes payment by credit card, including VISA, Mastercard and American Express. Payment must be made at time of purchase.

Acceptance of Order

Red Bottle will send email confirmations of your order once placed on our website.


Red Bottle reserves the right to refuse to supply to any individual or company.

Cancelled Orders

If you can't present valid photo identification or you are intoxicated, and your order is cancelled, you will be refunded excluding the delivery fee. If you are unable to accept delivery because of an incorrect address or phone number, and your order is cancelled, you will be refunded excluding the delivery fee.


Red Bottle uses Secure Sockets Layer (SSL) technology to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats. Learn more about how we keep your shopping experience Safe and Secure.


Information collected by Red Bottle from their customers is kept strictly confidential. Any information passed on to third parties such as Australia Post or courier companies, is solely for the completion of your order. Red Bottle will not sell any collected personal information.

Legal Information

All the information contained on this web site, including the site design, graphics has been copyrighted. All rights reserved. Any other trademarks, company names, product names and/or logos set forth in this web site are the property of their respective owners. Trade marks, brand names, product names and company names of or related to the products appearing on this web site are the property of their respective owners. Red Bottle does not claim to own any of these trade marks nor claim that Red Bottle is related to, endorsed by, or in any other way connected or associated with these companies.


All of our stores are open. We are here to help you find your next drink for take-away dinner at home, a gift for a neighbour who has helped you out or something to sip on as the BBQ sizzles. Red Bottle are a collection of family owned independent bottle shops in the Sydney CBD and inner city, selling your favourite beers, wines and spirits from around the world.